私隱政策

Privacy Policy

最近更新日期：5/ 2024

我們注重閣下的私隱

我們致力於保護和尊重閣下的私隱權。為了讓閣下得到更優質的服務和最佳的客戶體驗，我們需要向閣下收集部分個人資料。本私隱政策將幫助閣下瞭解：我們如何收集和使用閣下的個人資料、誰和我們共用閣下的個人資料，還有閣下在我們如何收集和使用閣下的個人資料上擁有的選擇權。

如果閣下進入或使用我們的網站（https://nextstep.com.hk/）或使用由Next Step Gourmet Group聯屬公司（包括「One Tea Limited」、「One Fresh Limited」）提供及營運的一芳台灣水果茶香港WhatsApp 或 鮮芋仙香港WhatsApp服務，即表示閣下已同意本私隱政策而條款將適用於閣下。如果閣下不同意本私隱政策，請停止使用本網站，並請勿訂閱Next Step Gourmet Group聯屬公司之Whatsapp或申請成為品牌會員(如有)。

我們也可能會向閣下發送新的訊息，以向閣下解釋我們如何在特定情況下使用閣下的個人資料，閣下可以選擇拒絕我們在該情況下使用閣下的個人資料。

我們如何收集閣下的個人資料？

我們向閣下收集個人資料的方法包括：閣下直接向我們提供資料、由我們或聯屬公司收集、或當閣下進入或使用本網站以自動方式獲取。例如，閣下向我們發送電郵、或瀏覽本網站、或閣下使用一芳台灣水果茶香港WhatsApp 或 鮮芋仙香港WhatsApp服務、或申請成為品牌會員(如有)，閣下的個人資料都會被我們收集。

我們會收集閣下哪些個人資料？

閣下可能需要向我們提供部分個人資料，以便閣下使用我們的網站或申請個別品牌之會員服務。我們會於閣下遞交資料時列明「必需填寫」的個人資料。閣下可以決定是否向我們提供閣下的其他個人資料。

我們可能會要求閣下提供個人資料包括：

閣下的姓名、出生月份、電郵地址、電話號碼、郵寄地址；

當閣下以訪客身份訪問本網站時

我們可以通過網絡追蹤技術（例如Cookies、圖元標籤、網絡信標和其他類似的技術）自動收集以下資訊：

閣下訪問本網站的詳細資訊，例如瀏覽記錄、在本網站所花費的時間、和訪問的頻密度；

在閣下與本網站進行互動時，閣下的流動裝置或其他設備所提供的位置資訊，包括閣下的IP位址和地理位置；閣下瀏覽本網站時所使用的設備（包括設備型號、作業系統、設備類型、瀏覽器種類和版本、其他系統狀態，和在與本網站互動前所使用的第三方網站）。

其他資料

我們亦會於與閣下聯絡過程中收集閣下的部分個人資料（如電郵內容、聯繫資料等），或在閣下填寫我們不定期提供的任何自願問卷調查（如閣下的個人統計資料和意見回饋）時，收集閣下的個人資料。

我們如何使用閣下的個人資料？

閣下的個人資料只會用於以下用途。

  1. 帳戶管理

    協助管理和維護閣下的用戶帳戶，包括：

    建立和更新閣下的會員資料；

    驗證閣下的身份；

    建立閣下的單一個人資料簡歷，包括把閣下的資料與我們或聯屬公司已經擁有的其他個人資料進行整合；　

    維持、更新、管理及處理閣下於本網站的活動記錄；

    向閣下發送與本網站相關的新功能和優惠的最新資訊；

    一芳台灣水果茶香港WhatsApp 或 鮮芋仙香港WhatsApp；

    提供、改善和分析一芳台灣水果茶香港WhatsApp 或 鮮芋仙香港WhatsApp。

  2. 客戶支援

    在閣下與我們聯繫時，我們會使用閣下的個人資料為閣下提供支援，例如回答和調查閣下的任何問題或疑慮、監控與改進我們的客戶支援服務。

  3. 市場推廣

    在閣下的同意下，我們會為閣下提供行銷和促銷資訊（“行銷通訊”）。

  4. 個人化體驗

    建立閣下感興趣和喜好的個人化行銷通訊，並向閣下提供與本網站、Whatsapp及會員服務相關的個人化體驗。我們還可能利用資料分析工具來評估我們的優惠、廣告和促銷的有效性，並判斷閣下對新產品或服務是否感興趣，或為你量身定制最佳的優惠、產品、服務和獎賞的內容與類型。

  5. 優化和改進

    我們可能會通過使用各種方法，如分析工具、研究、調查和意見回饋表，透過閣下的個人資料去瞭解和改善本網站、或我們聯屬公司的營運。這樣會使我們及聯屬公司提高服務或產品品質，發展新功能與優勢，評核及改變業務、市場推廣或營運策劃及計劃。

  6. 法律與管理目的

    我們可能會使用您的個人資料來調查或處理任何事件，索賠或糾紛，或者按照法律的要求或任何執法或監管部門，法院或其他政府機構的要求進行調查或處理。我們也可能將您的個人資料用於與您有關的任何法律程序。

我們和誰共用閣下的個人資料？

我們深知個人資料對閣下的重要性。為了保護閣下的私隱權，我們只會和第三方共用已經整合和匿名化，或不包括閣下的姓名或聯繫方式的資料。不過，如本部分所述，我們可能會在少數情況下和可能位於本地或海外的第三方共用資料（可能包括你的個人資料）。當閣下使用本網站，或申請會員服務時，即表示閣下同意我們與第三方分享閣下的個人資料，及根據本部分的規定跨境轉移閣下的個人資料。無論我們在哪裡儲存或處理閣下的個人資料，我們都會根據本私隱政策和所有適用法律，採取措施全力保障閣下的個人資料安全。

  1. 服務提供者

    閣下的個人資料可能會和我們或聯屬公司的服務提供者（包括代理和承包商）共用，這些服務提供者會代表我們處理閣下的個人資料、管理和營運本網站、進行數據分析，協助匯總和匿名化個人資料或執行上述任何目的。此等服務提供者包括資訊科技（IT）供應商、後台和前端或輔助服務提供商、行銷機構、數據管理和分析服務提供者以及客戶聯繫服務。我們的服務提供者可能會代表我們或聯屬公司與閣下聯繫，以執行上述任何目的。

    我們只會選用可靠的服務提供者，此等服務提供者均對我們負有保密責任，及只可根據本私隱政策使用閣下的個人資料。

  2. 專業顧問和受讓人

    如有需要，我們可能會和我們的專業顧問（包括律師、會計師、財務顧問和保險公司）分享閣下的個人資料。閣下的個人資料也可能會在任何合併、收購、整合、重組、出售資產、融資或者任何其他類似的情況下（涉及轉移我們部分或全部業務資產）與第三方共用。

  3. 政府和監管部門

    本隱私政策受中華人民共和國香港特別行政區（“香港”）法律的管轄。我們努力根據我們認為適用於我們的任何數據隱私法處理您的個人資料。您的個人資料可能會與監管機構，法院和其他政府機構共享，以遵守任何法律或監管要求，命令或請求。關於本隱私政策的條款和條件的任何爭議，均應受香港法院的專屬管轄。

  4. 已匯總和匿名化信息

    我們和聯屬公司或其他第三方可能將不包含任何個人身份信息的匯總或匿名數據用於各種目的，包括能更好地了解客戶需求或改善和調整其運營，產品和服務，或進行市場基準測試、機器學習、研究和分析等目的。

直接行銷

如果閣下選擇接收我們的優惠和促銷資訊，我們可能會使用閣下的個人資料：

向你發送與我們或聯屬公司提供的與我們的網站、會員計劃、零售相關的最新資訊、活動、更新、競賽、促銷、優惠、產品、服務和會員相關的行銷通訊，內容可能包括本網站、一芳台灣水果茶香港WhatsApp 或 鮮芋仙香港WhatsApp、會員計劃；

分析閣下的喜好、網上習慣/行爲和交易紀錄，從而蒐集資料，讓我們可以通過本網站、WhatsApp服務、行銷通訊、社交媒體或其他溝通方法向閣下呈現我們為閣下量身定制最合適之資訊、活動、更新、競賽、推廣、優惠、產品、服務和會員內容與類型；​​和

配合任何季節性活動，舉辦抽獎、競賽或其他促銷活動。

我們可能會通過電子郵件、當閣下進入本網站時、網上橫幅廣告、帖子、電話、短訊或WhatsApp Messenger，向閣下發送行銷通訊或市場調查的邀請。

我們會在閣下的同意下，才向閣下提供行銷通訊。閣下可以隨時選擇拒絕接收我們的任何行銷通訊。請查閱下列閣下的權利部份的內容。

我們如何確保閣下的資料得到安全的保護？

我們非常重視閣下的個人資料安全和私隱權，並採取一切合理可行的保安程式，包括實施技術和實體安全措施，確保閣下的所有個人資料受到嚴密和安全的保護，以防有任何丟失或未經授權的披露、使用和修改。在本私隱政策條款和細則下進行的所有交易，是建基於閣下和我們之間在本網站上所進行的安全及加密資料交換。

閣下的個人資料保存期限

除非需要延長保存期限或得到法律的允許，否則我們只會在達成本私隱政策所述目的之所需期限內保留閣下的個人資料。當我們不再需要閣下的個人資料時，我們會按照法律法規的要求將閣下的個人資料安全及妥善地刪除或作匿名化處理。

閣下的權利

  1. 查看和更正

    2. 閣下有權隨時發送電子郵件到info@nextstep.com.hk，要求查看和更正我們所持有有關閣下的個人資料。為了確保個人資料的準確性，如閣下有任何個人資料的更改，請通知我們。

  2. 拒收直接行銷資訊

    閣下有權隨時禁止我們使用閣下的個人資料向閣下發送直接行銷通訊，閣下可以通過以下方式去行使此權利：

    我們會根據閣下的要求，停止使用閣下的個人資料向閣下發送行銷通訊，請電郵至info@nextstep.com.hk 向我們提交申請。不過，我們可能還會向閣下發出非促銷通訊，例如有關會員管理的資訊(如有)，並可能使用通過Cookies和其他網絡追蹤技術所收集的非個人識別資料來通過閣下訪問的網站和應用程式上的在線廣告橫幅顯示行銷信息。

網絡追蹤技術

Cookies 是網站、應用程式、網路媒體和廣告儲存在閣下的瀏覽器或設備上的小型文本檔案。

在我們的網站中，我們使用Cookies和其他同類技術（如信標和圖元標籤）作各種用途，包括驗證用戶；記錄使用者喜好和設置，方便在閣下再次訪問我們的網站時提升閣下的使用者體驗；根據閣下的喜好、位置和使用模式提供相關內容和廣告；監控、評估和優化我們的網站的操作；追蹤和評估我們廣告活動的效益；分析我們及/或聯屬公司的網站的流量。

閣下可以通過調整瀏覽器的設置來更改Cookies選項，從中選擇是否接受Cookies。大多數的瀏覽器都默認接受Cookies，但閣下可以自行刪除或封鎖所有瀏覽器Cookies。不過，如果閣下選擇關閉Cookies，我們的某些服務可能無法正常操作，閣下將無法獲得最高效率和個人化的用戶體驗。

連接至其他網站

我們的網站可能包含可連接到其他第三方網站和應用程式的鏈結。我們對這些第三方網站的私隱操作不具備擁有權和控制權，也不對此承擔任何責任。我們提醒閣下在離開我們的網站時須保持高度警惕，並細閱該第三方網站的私隱政策，瞭解該網站如何收集和使用閣下的個人資料。

我們如何管理本私隱政策的更新？

我們可能會適時更新本私隱政策內容，以反映新技術的運用，配合法規要求或任何其他必要的更改。我們會根據閣下的喜好設置通知閣下相關的更新，如有重大更改，我們會按照相關法律法規獲得閣下的同意。我們會通過閣下所提供的電郵資料向閣下發送電子郵件，或在我們的網站上發佈變更的告示，以示對閣下的通知。

如何聯繫我們

如果閣下對本私隱政策有任何疑問或意見，可發電郵到info@nextstep.com.hk和我們聯繫。

Last updated: May 2024

We care about your privacy

We care about protecting and respecting your privacy. In order to serve you better and provide you with the best customer experience, we need to collect some personal data about you. This Privacy Policy will help you understand how we collect and use your personal data, who we share your personal data with, and how you can control the way your personal data is collected and used by us.

If you access or use our website (https://nextstep.com.hk/) or WhatsApp service provided and operated by Next Step Gourmet Group and any affiliates (including「One Tea Limited」、「One Fresh Limited」), and WhatsApp service include Yifang Taiwan Fruit Tea HK WhatsApp or Meet Fresh HK WhatsApp, then this Privacy Policy is deemed to be agreed by you and will apply to you. If you do not agree with this Privacy Policy, please stop using our Site or any affiliates of WhatsApp service from Next Step Gourmet Group or Next Step Catering Management Limited. Sometimes, we may send you a new notice to explain how we may use your personal data in specific situations, and will always give you the choice to opt out of such uses.

How do we collect data?

Your personal data will either be provided by you, collected by us, or any affiliates of Next Step Gourmet Group, or captured automatically when you access or use our Site, We collect your personal data when you complete your member application(if any), when you send us emails or when you browse our Site, or when you use Yifang Taiwan Fruit Tea HK WhatsApp or Meet Fresh HK WhatsApp. 

What information do we collect about you?

It may be necessary for you to provide us with certain personal data in order for you to use our Site and member application. We will let you know when such data is essential; if you do not provide such data, we may not be able to provide you with our products or services. All other personal data is up to you to provide or not, as you prefer.

Your full name, month of birth, email address, telephone number, mailing address;

We may use online tracking technology such as cookies, pixel tags, web beacons and other similar technologies to automatically collect information about:

your visits to our Site, such as your browsing history, how long you stay on our Site, and how often you visit;

your location information as provided by your mobile or other device when you interact with our Site, including your IP address and general geographic location; and the device that you use to browse our Site (e.g. your device ID, operating system, type of device, browser type and version, other system activity, and third party sites you were using before interacting with our Site).

You have the right to disable any of these online tracking technologies. To learn more about how we use the above data, please see the section below on Online tracking technology.

Other information

We also collect some of your personal data whenever we communicate with you (e.g. email content, contact information, etc.), or when you complete any voluntary surveys and questionnaires we may send you from time to time (e.g. your demographic information and feedback).

How do we use your information?

We will only use your personal data for the purposes set out below.

  1. Account administration

    To help administer and maintain your User Account, including:

    creating and updating your membership;

    verifying your identity;

    creating a single profile about you, including combining your information with any other personal data already held by us or any affiliates of the company;

    maintaining, updating, administering and processing a record of your activities on our Site;

    sending you updates about new features and benefits relating to our Site; 

    to provide, improve and analyse Yifang Taiwan Fruit Tea HK WhatsApp or Meet Fresh HK WhatsApp.

  2. Customer support

    To assist you when you contact us, such as responding to and investigating any of your questions or concerns, and monitoring and improving our customer support services.

  3. Marketing

    To provide you with marketing and promotional materials (“Marketing Communications”), if you choose to receive them. 

  4. Personalisation

    To create personalised Marketing Communications tailored to your interests and preferences, and to provide you with the best possible customer experience in relation to our Site, membership and WhatsApp service. We may also use data analytics tools to determine whether our offers, advertisements and promotions are effective, as well as to determine whether you may be interested in new products or services, or to customize the content and types of offers, products, services and rewards that we present to you.

  5. Optimization and Improvement

    We may utilize various methods such as analytical tools, research, surveys, and feedback forms, using your personal information, to understand and enhance the operation of this website or our affiliated companies. This helps us and our affiliated companies improve the quality of services or products, develop new features and advantages, evaluate and modify business, marketing, operational strategies and plans.

  6. Legal and administration purposes

    We may use your personal data to investigate or handle any incidents, claims or disputes, or as otherwise required by law or requested by any law enforcement or regulatory authorities, courts or other governmental agencies. We may also use your personal data in relation to any legal proceedings concerning you.

Who do we share your information with?

To protect your privacy, we will endeavour to only share with third parties data which has either been aggregated and anonymised or which otherwise does not contain your name or contact details. However, there may be limited circumstances where we will share data (which may include your personal data) with third parties who may or may not be located overseas, as detailed in this section. By using our Site or applying for a membership, you agree to allow us to share your personal data with third parties and to the cross-border transfer of your personal data in accordance with this section. Regardless of where we store or process your personal data, we are committed to protecting it and will take reasonable steps to safeguard it in accordance with this Privacy Policy and all applicable laws.

  1. Service providers

    Your personal data may be shared with our or any affiliates service providers (including agents and contractors) who process personal data on our behalf to help us administer and operate our Site and WhatsApp service, to conduct data analytics, to help aggregate and anonymise the personal data, or to carry out any of the purposes set out above. These may include IT vendors, back-office and front-end or ancillary service providers, marketing agencies, data management and analytics service providers, and customer contact services. Our service providers may contact you on our behalf or on behalf of our company, for any of the purposes set out above.

    We only use trustworthy service providers, who are under a duty of confidentiality to us and/or member of the Next Step Gourmet Group, and are only permitted to use your personal data in accordance with this Privacy Policy.

  2. Professional advisors and assignees

    When necessary, we may share your personal data with our professional advisors, including lawyers, accountants, financial advisors and insurers. Your personal data may also be shared with third parties in connection with any merger, acquisition, consolidation, restructuring, sale of assets, financing or any other similar scenarios involving the transfer of some or all of our business assets.

  3. Government and regulatory authorities

    This Privacy Policy is governed by the laws of the Hong Kong Special Administrative Region of the People’s Republic of China (“Hong Kong”). We strive to handle your personal data in accordance with any data privacy laws that we believe apply to us. Your personal data may be shared with regulatory authorities, courts and other governmental agencies to comply with any legal or regulatory requirements, orders or requests. Any dispute concerning the terms and conditions of this Privacy Policy, shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

  4. Aggregated and anonymised data

    Aggregated or anonymised data that does not include any personally identifiable information, may be used by us, any members of the Next Step Gourmet Group or other third parties for various purposes, including enabling them to better understand customer needs or to improve and adapt their operations, products and services, or for the purposes of industry benchmarking, machine learning, research or analytics.

Direct Marketing

If you have opted to receive offers and promotions from us, we may use your personal data to:

use your name, address, telephone number and email address and other relevant contact information to send you direct Marketing Communications in connection with the latest news, events, updates, contests, promotions, offers, products, services and rewards offered by us or any members of the Next Step Gourmet Group, which relate to our Site, Yifang Taiwan Fruit Tea HK WhatsApp or Meet Fresh HK WhatsApp, Membership Programmes, analyse your preferences, online behavior and transactional history in order to gain insights, so that we can customize the content and types of news, events, updates, contests, promotions, offers, products, services and rewards that we present to you via our Site, WhatsApp, our direct marketing communications, social media or other communication means; and

in conjunction with any seasonal events, lucky draws and contests or other promotional activities.

We may send you direct Marketing Communications and market research invitations by email, through your User Account, when you access the Site, or through online banner advertisements, post, telephone, SMS or WhatsApp Messenger.

Before providing you with direct marketing communications, we will always ask for your consent and cannot do so without your consent. You can choose at any time not to receive any direct Marketing Communications from us. Please see the section on Your rights below.

How do we keep your information secure?

We take the confidentiality and security of your information seriously.  We take all reasonable steps, including the implementation of technical and physical security measures, to ensure that all your personal data held by us is kept secure and safe from any loss or unauthorised disclosure, use and modification.  All transactions under the terms and conditions of this Privacy Policy are based on the encryption of data exchanged between you and us on our secure Site.

How long do we keep your data for?

We will keep your personal data only for so long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless the law requires us to keep it for a longer period. Once we no longer need your personal data, we will either irreversibly anonymise or securely delete it on our servers.

Your rights

  1. Access and correction

    You have the right to access and correct your personal data held by us, at any time, by sending an email to info@nextstep.com.hk . In order to ensure that your personal data is kept as accurate as possible, please notify us at the email address above of any changes to your personal data.

  2. Opt-out of direct marketing

    At any time, you can ask us to stop using your personal data to send you direct Marketing Communications. You can exercise your rights to do this by:

We will stop using your personal data to send you Marketing Communications in accordance with your request. Please email us your application at info@nextstep.com.hk. However, we may still send you non-promotional communications such as information concerning the administration of your member account (if any), and may use non-personally identifiable information collected via cookies and other tracking technology to display marketing information via online advertising banners on websites and apps visited by you.

Online tracking technology

Cookies are small text files that are stored on your browser or device by websites, applications, online media and advertisements when you visit a website.

We use cookies and other similar identification technologies such as web beacons and pixel tags on our Site, emails and online advertisements for various purposes, including verifying users; remembering user preferences and settings to enhance your experience when you return to our Site; delivering relevant content and advertisements based on your preferences, location and usage patterns; monitoring, evaluating and optimising the operation of our Site; tracking and measuring the effectiveness of our advertising campaigns; and analysing traffic on our Site.

You can exercise your right to choose whether or not to accept cookies by adjusting your browser settings to modify your cookie preferences.  Most browsers are set to accept cookies by default, but you are free to remove or block all browser cookies.  However, if you turn off your cookies, some of our services may not function properly and you will not be able to receive the most efficient and personalised experience.

Links to other sites

Our Site may contain links to other third party websites and applications.  We do not own or control, and are not responsible for the privacy practices of those Third Party Sites. We encourage you to remain alert if you follow any links to leave our Site, and to review the privacy policies of those Third Party Sites so that you are aware of how your personal data may be collected and used by such third parties.

How do we manage updates to this policy?

From time to time, we may update this Privacy Policy to reflect new technologies, regulatory requirements or any other changes that may be necessary. We will notify you of any updates in accordance with your preference settings and, where required by law, obtain your consent.  We will inform you by emailing you at the email address you provided us, and/or by posting a notice of these changes on our Site.

How to contact us

If you have any questions or comments concerning this Privacy Policy, you can contact us at info@nextstep.com.hk.